Use Cases

Use Case: Implementing new technology and software solutions

Paul Clark
By Paul Clark

04 FEB 2024

3 min read

Executive Summary

Tech Global Solutions, an industry leader in financial software, faces the challenge of staying ahead in a rapidly evolving digital landscape. The company recognizes the need to implement new technology and software solutions to maintain its competitive edge and meet changing market demands. To achieve this, Tech Global Solutions employs, integrating the MoSCoW methodology to prioritize technology investments and streamline their integration into existing systems.


Tech Global Solutions has identified several potential technologies, including cloud-based platforms, AI-driven analytics tools, and advanced cybersecurity software. The variety of options requires a structured approach to ensure that the most impactful solutions are adopted, providing the best return on investment while minimizing disruption to ongoing operations.

Application of MoSCoW

Tech Global Solutions’ IT and executive teams collaborate to apply the MoSCoW method facilitated by

Must-Have (M):

  • Scalable Cloud Infrastructure: Essential for handling growing data needs and remote workforces.
  • Regulatory Compliance Tools: Non-negotiable to meet the stringent financial industry regulations.
  • Core Cybersecurity Upgrades: Critical to protect against increasing cyber threats.

Should-Have (S):

  • Data Analytics Suite: Important for harnessing Big Data but secondary to core infrastructure needs.
  • Customer Relationship Management (CRM) Software: Valuable for improving client engagement and retention.
  • Employee Collaboration Tools: Enhances productivity but can be phased in following infrastructure upgrades.

Could-Have (C):

  • Mobile Application Development Platforms: Desirable for expanding into mobile services but not immediately essential.
  • Internet of Things (IoT) Devices: Could provide operational insights but are less critical in the initial phase.
  • Advanced AI Modules: Offers long-term strategic benefits but requires a mature data analytics foundation.

Won’t-Have (W):

  • Bleeding-edge Tech Without Clear Use Case: Avoid technologies that are not yet proven or do not have a clear application in the company’s operations.
  • Redundant Legacy System Upgrades: Do not invest in systems scheduled for replacement or not aligning with future direction.


Through the strategic application of the MoSCoW methodology and the use of, Tech Global Solutions enhances its technological capabilities, ensuring they are prepared to meet current and future challenges. The company sees a significant increase in operational efficiency, customer satisfaction, and a strengthened security posture.

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